Girl, 17, left alone in A&E for 11 hours during agonising wait for surgery

A teenage girl waited alone overnight in A&E after being called to hospital to have her appendix removed.

Rachel Logan says her daughter Grace, 17, was suffering with acute appendicitis when she was told by a doctor to visit Tameside General Hospital at 6pm on Friday.

Grace then waited until 5.30am the following morning before finally being placed on a ward.

She has since had an operation to remove her appendix.

Rachel, from Glossop, said: “It absolutely broke me that there was nothing I could do.

“I understand what the staff and nurses are going through. But they left her and didn’t do any observations. I said to her ‘you will have to be strong’.

“It’s just been horrendous. I couldn’t wait to get her home.”

A doctor first phoned the family on Friday night and asked them to come in that evening so Grace could have surgery to remove her appendix.

“On Thursday afternoon they did an ultrasound scan to look at her appendix,” Rachel said. “She was still in a lot of pain.

“They did warn us that if anything happened to take her in and I was going to take her in on Saturday morning.

“But on Friday the doctor said ‘come in now’. He said he’d told the surgeons and they would be waiting to take her appendix out.”

When Grace and her mum arrived at A&E they explained the situation to staff and were told to stay in the waiting room.

Rachel said: “We got there at 6pm. I had my grandson with me because his mum is a nurse.

“So we got to A&E and it was packed. Grace was struggling to sit up, feeling sick and was in pain.

“They said it would be an hour but I said a surgeon was waiting for her. But we were told she had to be triaged.”

They waited for two hours before Grace was allowed to move to a separate cubicle, still in the waiting area.

For the first hour the family had to stand up as there were not enough seats in the waiting area, Rachel says.

After a couple of hours Rachel managed to speak to Grace’s consultant on the phone and was told someone would come and get her from the waiting room.

But they were again told it would be a while before a bed became available.

“At about 9pm they put us in an area with two cubicles because she needed to lie down.”

At this point Grace had been told her operation would take place in the morning.

Assured that she was being helped, Rachel had to leave the hospital to take her grandson home.

“I said ‘you’re in a cubicle now, so don’t worry’. She’s not used to being on her own but she said ‘I’m alright mum’.

“Just as I got home at 11pm she was kicked out of that area. They did no observations or checks on her – nothing until 5.30am when they finally found her a bed.

“She had to stay awake all night because she was scared someone might take her bag. She was hunched over.

“The nurse said there were no beds in the whole of Greater Manchester.

“When she was put on the ward she was dehydrated and had to be put on a drip. Her blood pressure was low and she was being sick. It was just awful. Thank god for Facetime.”

She had an operation to remove her appendix on Sunday afternoon and is now recovering at home.

Rachel says she understands the pressures NHS staff are experiencing, but says her daughter was in pain, was vomiting and was extremely unwell.

She said: “I’m angry that she was left in that little area with people walking past all night.”

A spokesperson for the Tameside and Glossop Integrated Care NHS Foundation Trust said: “We are aware of the situation and we would urge the patient to contact our Patient Advice and Liaison Services (PALS) so that we can investigate the circumstances fully.”